Valley Stream, NY 11581
We are a woman owned Internet business that as been involved with selling quality CD & DVD storage since 2001. Our number one rule is dedication to the needs of our customers and in this we are proud of our extremely high success rate.
Our customers are our number one priority. We give personal attention to each and every order, regardless of the dollar amount. A good shopping experience for everyone is important to us. We choose to deal with only those manufacturers who are willing to stand behind their products and allow us to have the flexibility to deal with our customers in order to achieve mutual satisfaction. We are constantly on the look out to add new and exciting products from other manufacturers who meet our high standards.
As for our return policy, we do not hold any one customer to one rule. We are always willing to take the time to resolve an issue, with our ultimate goal being customer satisfaction.
In regards to our products and shipping procedures, there are never any hidden fees or gimmicks that can be misleading. We are always straightforward with our customers. We realize their value. They will always be our most important commodity.
If an issue needs to be resolved, we can be reached at 888-267-4237, seven days a week.
In addition, following, are customer responses which provide relevant feedback concerning our products and service.
Thank you in advance for making our business a success.
Shipping Options Rating:Good
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:I had a great experience with the company, they were very helpful and the prices were great. The package arrived the day they had promised. Overall an excellent experience
I just rec'd my Wooden CD rack and I can't tell you how impressed I am with your products. The big impression is it is made in the USA. Your customer service is awesome, I being a customer service Rep. myself know what it is like to have great service and great products and you have both.
Thank you again and I am sure I will do business with you again and pass around how awesome your products and service are.
I ordered three of one item in three different colors. Within hours of my order, the customer service department contacted me to let me k now one of the colors was on backorder and offered me the choice of the other colors or to wait. They were right on top of everything. My order arrived sooner than expected and in perfect condition. The items were exactly as described. I will be making several more purchases from them in the near future and would recommend them to everyone!!
I am amazed at your fast service. I just tracked my order to find that it left Anaheim on April 7 and is on the local truck for delivery to my home today, April 10. Thank you for this great customer service!
Department of Human Rights
On January 29th I ordered the Trans Deco TD020 Cd DVD storage shelving unit for my son. Your service is simply unbelievable!!!!! When I arrived home from work on Friday, January 30th, the box was already sitting on our patio. Delivery within 48 hours!!!! How do you do it? I will definitely recommend your company to anyone in the market of DVD storage. The quality and looks of the shelving are astounding; very beautiful.
With many thanks,
Outstanding merchandise. This rack is way more compact than I thought and quite attractive. The price and the experience was an incredible deal. I will most definitely be back.
Thank you for your great service and expedited shipping.
I was very pleased with my Atlantic CD storage cabinet (black finish, glass door, 243 cd capacity). It arrived quickly and in perfect condition, and was easy to assemble.
I will order from cdrackem.com again when I need more storage space.
Tom in Virginia
Delivery was my only issue and not a cdrackem.com problem. It was shipped via UPS and delivered to a neighbor around the corner from me. The address information printed on the box was correct ... just an inept UPS driver. Because it was so heavy and I thought it would be more trouble than it was worth, I went to my neighbors house, opened the box, transferred all of the pieces to my car (it was EXTREMELY heavy) and brought the pieces and the box back to my house. I am a very strong woman but had spinal surgery this year and wouldnt risk trying to move the entire box. I dont hold cdrackem.com responsible for this error in delivery.
CD sorters are great.
The beautiful CD shelves and DVD storage units are expertly crafted out of solid hardwood. They arrived promptly and in excellent condition: they were well packed. This is obviously quality merchandise. CDRACKEM.COM kept me informed as to the status of the order. I am very pleased with the purchase.
Outstanding. Amazingly fast delivery. First time I have used them and plan on using them again in the future. No problems at all.
My cd rack arrived in perfect condition and much sooner then I anticipated. Kudos
The company was really nice to work with and the packages got here very quickly, much faster than I expected. However, I didnt think the product was the quality I expected for the price.
received items on the day I was promised, all in good shape.The item is exactly what I expected, as advertised.
Body: i am extremely happy with the entire transaction. The product is great!
This merchant went out of their way when an order I placed with them had gotten lost. They went and shipped my order again and then they refunded what I paid for it in the first place! This merchant will always remain in My Favorites!
Outstanding customer service. The peice I ordered arrived damaged. I called customer service to report the problem. They offered to call me back so I didnt have to pay for the call. Within three days, a new unit was shipped which will arrive this coming Thursday. The one thing I would like to see fixed is functionality of the web site with Netscape and other browsers. I had to switch to my laptop which runs Internet Explorer to place the order.
HIGHEST QUALITY of furniture I have seen. VERY easy to put together. EXCELLENT. Shipping took a while though.
Body: Had no problems with purchase. Item arrived with no defects or problems. Free shipping!! Only thing disappointed about was I had to assemble product, not sure if it stated that.
Wonderful service. I had questions and some problems. They were immediately taken care of with top notch service. Thanks for everything. K.Johnson
I was very satisfied with the service I received. I ordered the product as a gift, and the recipient really liked it. I would definitely order again from cdrackem.com and would recommend them to others.
This vendor goes above and beyond. Their customer service representatives are outstanding.
Everything went excellent. The product was very nice and was delivered when it was promised. The outside packaging was a little beat up in shipping but the cabinet was well protected by packing materials and was in perfect condition. The assembly was a brezze (single woman here)and it is a very formal looking cabinet. Thanks, I look forward to shopping with you again! Jeanne
The back-ordered item I purchased arrived today, earlier than they hoped it would. I am very satisfied with the service and the quality of the product. Highly recommend CDrackem and will order from them again. Kay in Houston
Rating:excellent customer service
Highly recommend the site for this type of product
Just wanted to drop you a note to let you know how pleased I am with the MM600 cd rack that I just received. It truly is a piece of furniture that fits well being displayed in my living room. This was my first major purchased of anything on-line , and I must say it was a good one. From sending me a sample of the wood prior to my purchase, to the helpful and friendly customer service I received from Denise, it was a great experience. Thanks again...
Tom T. from Long Island
The only complaint I have about this product is it had to be assembled. Not a big deal, but I do not believe that was mentioned in the product description. I would recommend a purchase from them, but keep in mind, the product may come in pieces.
Exactly the item I wanted, best price and free shipping. Also liked the product and wanted a second one so I ordered another one the weekend after the first arrived and requested a coupon for repeat customers in the additional comments block and no questions asked got a discount. Excellent merchant with excellent products and prices; highly recommended.